The ISS ‘Training on Demand’ is costumed precisely to your needs with respect to content and time.
Are you taking on a new task, a department or a process that needs to be optimized? Best asap – as soon as possible. You are the right person for job, but you need more tools and knowledge – now? Then the ISS ‘Training on Demand’ or ‘expert coaching’ is the right choice. Benefit from this individual technical training to purposefully deliver a current concrete task at hand in your company.
The ISS ‘Training on Demand’ is costumed precisely to your needs with respect to content and time. It effectively and pragmatically connects new knowledge to your own work life, often a new task. You will develop your knowledge about strategies, concepts and methods for this new task, applying it whenever your company has a need.
For You at a Glance
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Increasing competition and pressure to innovate: find new business areas and markets for your future business success.
The pricing policy has a significant effect on profitability – with the right reasoning you ensure higher price acceptance and better profit margins.
Learning on the Job: how to ensure quality and efficiency by steering internal and external partners.
How the sales organization, as the customer interface can best implement the company's goals: the important tools.
Understanding customers is key to market services successfully: concept, development and design of services.
Emotionalization and measurable increase in customer benefit: how to optimally present the value of a service.
Intensive practical seminar: which settings do you have to make to be better than others? Effectively evaluate and control service.
What should be considered if the customer complains about your service? Basic legal knowledge for service managers.
From ‘One-on-One’ to Group Coaching
The ISS ‘Training on Demand’ is offered as expert coaching for one to three participants from one or several companies. However, this coaching can also be individually tailored to your company as a company-specific group training which is carried out as in-house training.