In Industry 4.0 or IoT, the digital and physical world are becoming increasingly interconnected. Data and service-based performance present service providers with new challenges.
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My mental supermarket
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
Increasing competition and pressure to innovate: find new business areas and markets for your future business success.
The pricing policy has a significant effect on profitability – with the right reasoning you ensure higher price acceptance and better profit margins.
Learning on the Job: how to ensure quality and efficiency by steering internal and external partners.
Not at all, but additional IT related qualifications are needed. It's all about understanding the possibilities and benefits of IT-based solutions. Data driven business models are one thing and solutions created in collaboration with the customer are another. Here again, the Internet plays an important role as an enabler. It allows transformation processes that use new tools and techniques, and employees should be ‘picked up’ accordingly.
And ultimately: what can be done does not matter – it is the customer who defines which solutions make sense.