Ideally, they have an XL package of capabilities. And their experience from direct customer contact can be worth a mint for the company.
For You at a Glance
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Professional implementation of the fruits of the Certified Service Business Manager in an accompanying practical projekt. Graduation module of the Certified Service Business Manager course.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
Increasing competition and pressure to innovate: find new business areas and markets for your future business success.
The pricing policy has a significant effect on profitability – with the right reasoning you ensure higher price acceptance and better profit margins.
Learning on the Job: how to ensure quality and efficiency by steering internal and external partners.
How the sales organization, as the customer interface can best implement the company's goals: the important tools.
Understanding customers is key to market services successfully: concept, development and design of services.
Emotionalization and measurable increase in customer benefit: how to optimally present the value of a service.
Intensive practical seminar: which settings do you have to make to be better than others? Effectively evaluate and control service.
What should be considered if the customer complains about your service? Basic legal knowledge for service managers.