No two transformation processes are alike because no two companies are alike.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
The pricing policy has a significant effect on profitability – with the right reasoning you ensure higher price acceptance and better profit margins.
Intensive practical seminar: which settings do you have to make to be better than others? Effectively evaluate and control service.
Transformation: Reasons, Strategies, Processes
What is the starting point of the current transformation process in your company? Why should there be change in the company? Do changing markets and customer needs, new technologies and procedures require the company to adjust? New goals and supportive strategies may be needed, new processes and procedures are established. As a key to success of your company, the employees will need new skills and knowledge to make the individual changes that are required.
More than in any other department of a company, the results achieved in service depend on the management and the employees, on their commitment, their customer orientation and their quality standards.
Basic and Individual Content
The ISS corporate programs and in-house trainings always combine two aspects of a successful program:
- Topics that are an individual issue of the company and
- Basic topics in the industry that are essential to develop company-specific programs.
Most ISS programs have several modules or points of contact with the participants to support a sustainable implementation of the topics. All ISS trainings are designed so that the participants are involved and participate actively. This integrates the training content into personal work practices.
Transfer to the Company
The specific transfer tools of the ISS are customised to match the individual situation of the company. In this way, these tools ensure the practical implementation of the topics covered in the training to the individual daily work for each participant. This is an ISS core competency.