Topics and Dates for All Service Areas
Different topics, formats and times: we coordinate complementary seminars for individual participants to create personal career paths.
The ISS qualification supports participants to develop their ‘expert statuses’ in their own company, to provide impulses and to actively drive the company forward. Find your personal career path with our help.
Dates
All open offers on our topics. You would like to work on an individual appointment, an in-house training or an individual topic?
Here you can download the Topics and Dates as a PDF document
Please feel free to contact us, our team is looking forward to your contact.
| Course | Format | Topics and Services | Date | Location | More |
|---|---|---|---|---|---|
| NBD - New Business Development | Seminar | Karrierepfad, Was ist Service, Smart Services, Service-Mitarbeiter, Service Skills, Seminare, All-in-One, Training on Demand | from 08.10.2023 | Hamburg | READ MORE |
| SCO - Service Controlling | Seminar | Karrierepfad, Seminare, All-in-One, Training on Demand, Inhouse-Training | from 21.06.2023 | Hamburg | READ MORE |
| PMG - Servicenetzwerke erfolgreich managen / Partnermanagement | Seminar | Was ist Service, Seminare, Training on Demand, Kalender | from 23.03.2023 | Hamburg | READ MORE |
| SKP - Service Verträge erfolgreich gestalten und vermarkten | Seminar | Karrierepfad, Seminare, Training on Demand | from 01.03.2023 | Hamburg | READ MORE |
| VBP - Preisgestaltung – Value Based Pricing | Seminar | Karrierepfad, Smart Services, Werte schaffen, Service Sales, Service-Mitarbeiter, Service Skills, Seminare, Training on Demand, Inhouse-Training, Service-Tagung | from 19.04.2023 | Hamburg | READ MORE |
| BDE - Business Development | Zertifikatslehrgang | ISS ServiceAcademy, Zertifikatslehrgaenge, Training, Inhouse-Training | from 27.02.2023 | Hamburg | READ MORE |
| SBK - Service Business Kompetenz | Zertifikatslehrgang | ISS ServiceAcademy, Fachbeirat, Karrierepfad, Service Skills, Zertifikatslehrgaenge, Blended Learning, Training, Inhouse-Training | from 20.02.2023 | Hamburg | READ MORE |
| PMS - Projektmanager Service | Zertifikatslehrgang | ISS ServiceAcademy, Fachbeirat, Karrierepfad, Zertifikatslehrgaenge, Training | from 15.02.2023 | Hamburg | READ MORE |
| SBM - Service Business Manager | Zertifikatslehrgang | ISS ServiceAcademy, Fachbeirat, Karrierepfad, Service Skills, Zertifikatslehrgaenge | from 17.04.2023 | Hamburg | READ MORE |
| SVM - Strategisches Vertriebsmanagement für Services | Seminar | Karrierepfad, Seminare, All-in-One, Training on Demand, Kalender | from 13.09.2023 | Hamburg | READ MORE |
| ISS Spaces live erleben | Guided Tour | ISS Business School, ISS ServiceAcademy, Seminare, Zertifikatslehrgaenge | ISS Virtual Spaces | READ MORE | |
| OEX - Operational Excellence | Zertifikatslehrgang | ISS ServiceAcademy, Fachbeirat, Zertifikatslehrgaenge, Blended Learning, Training, Kalender | from 22.05.2023 | Hamburg | READ MORE |
| NBD - New Business Development | On Demand Seminar | Karrierepfad, Was ist Service, Smart Services, Service-Mitarbeiter, Service Skills, Seminare, All-in-One, Training on Demand | wie gewünscht | READ MORE | |
| ISS Spectaris Service-Tagung | Service Tagung | TrendWorkshop Service, Service-Tagung, Kalender | 12.10.2023 | READ MORE | |
| ChatGPT im Service | Workshop | ISS ServiceAcademy, Smart Services, Seminare, Kalender | from 26.10.2023 | Online | READ MORE |
| SMK - Service Management Kompakt | Zertifikatslehrgang | ISS ServiceAcademy, Zertifikatslehrgaenge, Inhouse-Training | from 09.10.2023 | Hamburg | READ MORE |
| SIT - Service in Transition | Zertifikatslehrgang | ISS ServiceAcademy, Fachbeirat, Smart Services, Zertifikatslehrgaenge, Blended Learning, Training, Kalender | from 18.09.2023 | Hamburg | READ MORE |
| ISS TrendWorkshop Service | Conference | ISS Business School, Was ist Service, Smart Services, TrendWorkshop Service, Kalender, Advisory Board (EN), What is Service About (EN), Smart Services (EN), Creating Value (EN), Service Sales (EN), TrendWorkshop Service (EN), Service Conference (EN) | 06.06.2024 | Hamburg | READ MORE |
| SMC - Service Management Compact | Certificate course | Kalender, ISS ServiceAcademy (EN), Advisory Board (EN), Career Paths (EN), Smart Services (EN), Creating Value (EN), Service Sales (EN), Service Staff (EN), Service Skills (EN), Certificate Courses (EN), Blended Learning (EN), Training EN, In-house Training (EN) | 05.11.2023 - 11.11.2023 | Barceló Hamburg | READ MORE |
| SPM - Services-Produktmanagement treibt Markterfolg | Seminar | Werte schaffen, Service Sales, Seminare, Training on Demand | from 13.09.2023 | Hamburg | READ MORE |
TWS 2020
Shaping the
„New World” – How?
Backwards? … It will be different!
What are the cornerstones of the business in the New World?
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Professional implementation of the fruits of the Certified Service Business Manager in an accompanying practical projekt. Graduation module of the Certified Service Business Manager course.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
Increasing competition and pressure to innovate: find new business areas and markets for your future business success.
2 days
The pricing policy has a significant effect on profitability – with the right reasoning you ensure higher price acceptance and better profit margins.
2 days
Learning on the Job: how to ensure quality and efficiency by steering internal and external partners.
2 days
How the sales organization, as the customer interface can best implement the company's goals: the important tools.
2 days
Understanding customers is key to market services successfully: concept, development and design of services.
2 days
Emotionalization and measurable increase in customer benefit: how to optimally present the value of a service.
2 days
Intensive practical seminar: which settings do you have to make to be better than others? Effectively evaluate and control service.
2 days
What should be considered if the customer complains about your service? Basic legal knowledge for service managers.
2 days
Priorities Repeatedly Set
At the start of a new course or seminar – whether with or without a certificate – the training materials are compiled according to the participant profiles and the priorities are set individually for every course. That clearly describes our offer: the coach can always let off all the steam and we at the ISS can deliver topics and approaches that we have learnt at numerous events, in lectures or in discussions with customers.
We pay special attention to the learning transfer. The advisory board of the ISS ServiceAcademy is actively involved with valuable practical knowledge and confirms whether the certificate courses actually have an added value for the participating companies. ISS joined the certificate courses in a blended learning structure leaving enough space to learn the in-depth knowledge and to actively implement it in business projects.
By the way, we are happy to be your sparring partner: a conversation partner who thinks and questions. Contact us, we can all learn and develop!