Topics and Dates for All Service Areas
Different topics, formats and times: we coordinate complementary seminars for individual participants to create personal career paths.
The ISS qualification supports participants to develop their ‘expert statuses’ in their own company, to provide impulses and to actively drive the company forward. Find your personal career path with our help.
Dates
All open offers on our topics. You would like to work on an individual appointment, an in-house training or an individual topic?
Please feel free to contact us, our team is looking forward to your contact.
| Course | Format | Topics | Date | Location | More |
|---|---|---|---|---|---|
| SEN - Service Engineering (DE) | Seminar | Dienstleistungen als „Produkt“ verstehen, zielgerichtet gestalten Wachstum generieren durch Ausbau des Dienstleistungsportfolios | from 04.06.2025 | READ MORE | |
| SCO - Service Controlling (DE) | Seminar | Business und Ertrag ausbauen, steuern und optimieren Service effektiv bewerten und steuern |
from 25.06.2025 | Hamburg | READ MORE |
| PMG - Servicenetzwerke erfolgreich managen / Partnermanagement (DE) | Seminar | Business und Ertrag ausbauen, steuern und optimieren So sichern Sie durch die Steuerung von internen und externen Partnern Qualität und Effizienz. |
from 07.05.2025 | Hamburg | READ MORE |
| SKP - Service Verträge erfolgreich gestalten und vermarkten (DE) | Seminar | Produkt- & Marktmanagement für Services – Erfolg aktiv gestalten Kunde im Fokus, Konzept erarbeiten, Plan umsetzen |
from 19.05.2025 | Hamburg | READ MORE |
| VBP - Preisgestaltung – Value Based Pricing (DE) | On Demand Seminar | Produkt- & Marktmanagement für Services – Erfolg aktiv gestalten Mit wertbasierter Preisfindung zu mehr Ertrag |
from 21.05.2025 | READ MORE | |
| SVM - Strategisches Vertriebsmanagement für Services (DE) | Seminar | Vertrieb und Verkauf von Services – Erfolg mit Kunden erarbeiten Vision und Wachstum in Kundensegmenten umsetzen – klassisch und digital |
from 25.06.2025 | READ MORE | |
| BDE - Business Development (DE) | Zertifikatslehrgang | SKILL UP Your profession for new business areas Service gezielt ausbauen – Vertrieb und Marketing professionell nutzen |
from 24.03.2025 | Hamburg | READ MORE |
| PMS - Projektmanager Service (DE) | on Demand Zertifikatslehrgang | PERFORM STRATEGIC Transform your business professionally Erfolgreiches Durchführen von Serviceprojekten |
on demand | on demand | READ MORE |
| SBM - Service Business Manager (DE) | Zertifikatslehrgang | PERFORM STRATEGIC Transform your business professionally Managementwissen für die Service-Praxis - Service-Organisationen entwickeln, effizient und zukunftsorientiert steuern |
from 07.04.2025 | Hamburg | READ MORE |
| ISS Spaces live erleben (DE) | Guided Tour | Eintauchen in die virtuelle Welt als Avatar | on demand | Online | READ MORE |
| Mit Smart Services die Zukunft gestalten (DE) | Workshop | Mit Smart Services die Zukunft gestalten – digitale Geschäftsmodelle entwickeln und einführen | from 12.03.2025 | SPECTARIS | READ MORE |
| SBM - Service Business Manager | Certificate course | Management knowledge for service practice – developing service organizations, controlling them efficiently and future-oriented | from 12.05.2025 | Hamburg | READ MORE |
| DAV - Sell Services – Dienstleistungen aktiv vermarkten und verkaufen (DE) | Seminar | Vertrieb und Verkauf von Services – Erfolg mit Kunden erarbeiten Verkaufen mit Konzept und Kundenfokus – Erfolgsfaktoren für das Team |
from 17.03.2025 | READ MORE | |
| PPM - Preisgestaltung und Preismanagement (DE) | Seminar | Preisgestaltung und Preismanagement als „aktives“ Instrument des Service Managements verstehen, Wachstum gezielt unterstützen | from 21.05.2025 | READ MORE | |
| OEX - Operational Excellence (DE) | Zertifikatslehrgang | SKILL UP Your profession for new business areas Effizienz, Prozesse und Kennzahlen verbessern – Excellence praktizieren |
from 02.06.2025 | Hamburg | READ MORE |
| SMC - Service Management Compact | Certificate course | With professional service to customer satisfaction and operational efficiency. | from 03.11.2025 | Hamburg | READ MORE |
| SMK - Service Management Kompakt (DE) | Zertifikatslehrgang | SPEED UP Your business and personal competence Mit professionellem Service zu Kundenzufriedenheit und operativer Effizienz |
from 13.10.2025 | Hamburg | READ MORE |
| NBD - New Business Development (DE) | On Demand Seminar | Business und Ertrag ausbauen, steuern und optimieren Finden Sie gezielt neue Geschäftsfelder und Märkte für Ihren Unternehmenserfolg von morgen. |
from 11.03.2025 | READ MORE | |
| SMC - Service Management Compact | Certificate course | With professional service to customer satisfaction and operational efficiency. | from 12.05.2025 | Hamburg | READ MORE |
| SPM - Services-Produktmanagement treibt Markterfolg (DE) | Seminar | Produkt- & Marktmanagement für Services – Erfolg aktiv gestalten Strategien, Organisation und Tools – Erfolge sichern und ausbauen. |
from 19.04.2025 | Hamburg | READ MORE |
| SBK - Service Business Kompetenz (DE) | Zertifikatslehrgang | SPEED UP Your business and personal competence Serviceleistungen kundengerecht präsentieren und professionell mit Kunden kommunizieren |
from 05.05.2025 | Hamburg | READ MORE |
| Generative KI nutzen (DE) | Workshop | Online – Vormittags – 3 Themenblöcke Nutzen Sie Generative KI im Service, in Marketing und Vertrieb |
on demand | Online | READ MORE |
| SIT - Service in Transition (DE) | Zertifikatslehrgang | SKILL UP Your profession for new business areas Veränderungen aktiv gestalten - Kundenbindung und Ertragskraft stärken |
from 08.09.2025 | Hamburg | READ MORE |
| SMK - Service Management Kompakt (DE) | Zertifikatslehrgang | SPEED UP Your business and personal competence Mit professionellem Service zu Kundenzufriedenheit und operativer Effizienz |
from 07.04.2025 | Hamburg | READ MORE |
All Courses
For You at a Glance
What should be considered if the customer complains about your service? Basic legal knowledge for service managers.
2 days
Intensive practical seminar: which settings do you have to make to be better than others? Effectively evaluate and control service.
2 days
Emotionalization and measurable increase in customer benefit: how to optimally present the value of a service.
2 days
Understanding customers is key to market services successfully: concept, development and design of services.
2 days
How the sales organization, as the customer interface can best implement the company's goals: the important tools.
2 days
Learning on the Job: how to ensure quality and efficiency by steering internal and external partners.
2 days
The pricing policy has a significant effect on profitability – with the right reasoning you ensure higher price acceptance and better profit margins.
2 days
Increasing competition and pressure to innovate: find new business areas and markets for your future business success.
2 days
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
Professional implementation of the fruits of the Certified Service Business Manager in an accompanying practical projekt. Graduation module of the Certified Service Business Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
TWS 2020
Shaping the
„New World” – How?
Backwards? … It will be different!
What are the cornerstones of the business in the New World?
Priorities Repeatedly Set
At the start of a new course or seminar – whether with or without a certificate – the training materials are compiled according to the participant profiles and the priorities are set individually for every course. That clearly describes our offer: the coach can always let off all the steam and we at the ISS can deliver topics and approaches that we have learnt at numerous events, in lectures or in discussions with customers.
We pay special attention to the learning transfer. The advisory board of the ISS ServiceAcademy is actively involved with valuable practical knowledge and confirms whether the certificate courses actually have an added value for the participating companies. ISS joined the certificate courses in a blended learning structure leaving enough space to learn the in-depth knowledge and to actively implement it in business projects.
By the way, we are happy to be your sparring partner: a conversation partner who thinks and questions. Contact us, we can all learn and develop!