But what are these values? ‘Value based pricing’ or ‘value in use’ are the current key terms here. Here, the service controller helps to balance values and goals No ship can safely enter port without a pilot. And what applies to shipping is not so different in the service business. Here, the pilot is the service controller. Piloting would also fit well to describe key topics such as key figures, productivity data and value based pricing. After all, a service controller is not a railway conductor working to find fare dodgers.
For You at a Glance
My mental supermarket
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Professional implementation of the fruits of the Certified Service Business Manager in an accompanying practical projekt. Graduation module of the Certified Service Business Manager course.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
The pricing policy has a significant effect on profitability – with the right reasoning you ensure higher price acceptance and better profit margins.
Learning on the Job: how to ensure quality and efficiency by steering internal and external partners.
How the sales organization, as the customer interface can best implement the company's goals: the important tools.
Understanding customers is key to market services successfully: concept, development and design of services.
Emotionalization and measurable increase in customer benefit: how to optimally present the value of a service.
Intensive practical seminar: which settings do you have to make to be better than others? Effectively evaluate and control service.
On the contrary: the service controller is helpful, a partner to create transparency in cost accounting. Since only if the ratio of benefits and cost-generating factors is balanced, the bottom line for the company will be positive.
Knowing Tomorrow's Needs
What is good for the customer is also good for the service provider: because it generates profits. A win-win situation. But to create a win-win, the service provider must always be one step ahead of the customer. Today, the service provider must already know what customers will need and wish for tomorrow and the day after.
The smart ones listen well to their service employees. As they are closest to the customers and therefore know their wishes best.