Career with Service Skills
As a service professional, you know the value of good customer contacts. You are able to solve problems and have repeatedly contributed to the client's trust in you and your brand.
The knowledge of customer needs and the ability to develop solutions also means that service employees and executives in sales, marketing, research & development and other areas assume great responsibility, for example as managing directors or as CEOs. Anyone who has chosen the service sector for their career is en vogue.
While the importance of the manufacturing industry has steadily declined in recent years, the service industry is booming and is by far the biggest global job driver. The service sector creates three-quarters of all jobs and generates almost as much of the gross domestic product not only in Germany.
For You at a Glance
How to develop, efficiently control service organizations in a future-oriented way: Management knowledge for the service practice as certificate course with Real Life Project.
Raising customer satisfaction and operational efficiency by professional service. Certificate course and module of the Certified Service Business Manager course.
Strategic design of service products, future-oriented steering and marketing. Certificate course and module of the Certified Service Business Manager course.
Quality methods and indexes for continuous improvement and optimal internal collaboration. Certificate course and module of the Certified Service Businesss Manager course.
Understanding and applying mechanisms of change, transformation, co-creation with customers & partners. Certificate course and module of the Certified Service Business Manager course.
Professional implementation of the fruits of the Certified Service Business Manager in an accompanying practical projekt. Graduation module of the Certified Service Business Manager course.
Customer-focused service presentations and professional communication with customers. Certificate course with 5 days of intensive classroom training and supervised pratical transfer taks.
Special requirements for service projects. In this five-day certificate course (incl. final exam and service project), you will work out how they will be successfully completed.
Increasing competition and pressure to innovate: find new business areas and markets for your future business success.
The pricing policy has a significant effect on profitability – with the right reasoning you ensure higher price acceptance and better profit margins.
How the sales organization, as the customer interface can best implement the company's goals: the important tools.
Understanding customers is key to market services successfully: concept, development and design of services.
Emotionalization and measurable increase in customer benefit: how to optimally present the value of a service.
Intensive practical seminar: which settings do you have to make to be better than others? Effectively evaluate and control service.
Service Business as an Opportunity
The road to servitization presents new challenges and opportunities for companies and their customers. And this also applies to service staff in companies where services play a key role for further growth: a variety of career development oportunities.
Digitization plays a special role as the innovative driver for service performance. All this fundamentally changes the requirement profiles for employees.
Pay-Back Generates Added Value
Modern qualification opportunities form the basis for growth on all sides involved: the company, its customers and the employee. The qualification courses of the ISS base on the tasks in the service business.
Method training, real-life-projects and practical training lead to a concrete qualification result: methodological and operational competencies. After all, a better service quality generates added value as a pay-back for which the customer will be happy to pay more.
How to Start: 1,000 Ways
But how to start into the service business? When in the past, for example, technical training or a degree in engineering was required in industrial companies, business people, lawyers, sales staff, IT experts and other profiles are increasingly in demand nowadays.
A start can be made from every area of activity and from any level in the service field: for example, commercial clerks can join service controlling, graduates in economy can move to service product management or technicians can work in product support at help desks.
Vertical and Horizontal Career Paths
As the service sector gains importance and complexity, the tasks for employees diversify. This changes traditional career paths which may not only develop vertically but also horizontally. This multi-dimensional development allows employees to deploy personal strengths more specifically to the given goals - be they conceptual, business management, technical, industry-specific or communicative. This also benefits companies and customers.
Also, see the ISS chart of possible career paths on this page.
Strategic and Operational Qualifications
The ISS qualification program systematically depicts the diverse and multi-dimensional development opportunities in the service business. The ISS offers qualifications for operational and for strategic tasks as well as for regional, national or international requirement profiles.
By the way: We do not believe in a career as an end in itself. We believe in a career that fits your personality, your individual desires and goals.
Methodological Competence for New Tasks
ISS programs update, elaborate and deepen existing knowledge. However, most crucial is the methodological competence that enables participants to apply their knowledge widely. It includes the ability to obtain, structure and maintain appropriate information; it is important to select and use suitable techniques to solve complex tasks; methodological competence also includes the ability to design processes for solutions. As a critical success factor of qualifications, the methodological competence at the ISS is assigned special importance.
For Example …
Often, product specialists are offered to take over product management for a service. They bring in a lot of know-how: skills acquired in technical studies, organizational knowledge, work experience and more. In the new role, their job will be to systematically develop new services and bring them to the market.
For this, they need methods such as SWOT analysis, benchmarking, customer analysis and more. Their additional knowledge is assessed with exams and tests. Case studies and practical exercises enable realistic applications. In real life projects, the extended and new competences are transferred directly to the respective service company. Soon, the company will draw a strategic benefit from the new qualifications of its employee.
Actively Accomplishing Goals
Wherever your personal journey may lead you, vertical or horizontal: a career in service is full of opportunities, challenges and perspectives. However, there is one thing the career ladder is not: an escalator.
With the ISS qualification programs, you actively take step by step to move towards to your personal goal.