ISS TrendWorkshop Service 2019

International Conference

Down to Earth - with Smart Services

Let’s embrace and monetize our digital business opportunities instead of creating the next technical solution. Tech-wise it will be possible for everything what the customer needs and is willing to pay for.

Let‘s focus on the business of Smart Services. Crosscheck your ideas and processes to go for digital services. Join at the ISS TWS 2019 in Hamburg – A Powerday with the ISS in June - and learn how to
-    transform
-    hire
-    perform
-    monetize
-    implement
and in order to have success with Smart Services!

Welcome on June 5th at your TWS, ISS TrendWorkshop Service, in Hamburg!

Take a closer look at the program here and registrate now, the number of participants is limited!


Who benefits the most?

Managing directors and service, sales and marketing executives  – across all industries.


Download Agenda

9.00 am         Welcome Coffee and Tea

9.30 am         Intro to the day‘s journey
                     Michael René Weber, ISS Business School
I. How to design a successful digital service business  

9.45 am        Need for Smart Business Models: How to develop?
                    Björn Häckel, Professor of Digital Value Networks, University of Applied Sciences Augsburg

10.30 am       „Recruitment - get whom you need“
                     Malte Lindberg,  Managing Director, CSO, JobMatchMe GmbH  

II. How to Setup an international Service Business  

11.45 am       Key drivers for an international Service Organisation
                    Franck Perrin, Director Service Excellence, Endress + Hauser Group

12.30 am      ISS Corporate Benchmark for Services
                    Progress Report, Frank Bunge,  Michel René Weber, ISS Business School

1.00 pm        Lunch

III. How to create business success with services  

2.00pm        From Data to Value: Monetization of Data-based Business Models
                   Björn Häckel, Professor of Digital Value Networks, University of Applied Sciences Augsburg

2.45 pm       Up or Out - rules for the digital age
                   Malte Lindberg,  Managing Director, CSO, JobMatchMe GmbH  

4.00 pm      Rapid Solution Development  
                  Workshop: Agile behaviour and methods.
                  Cornelius Schlieper, Michael René Weber,  ISS Business School
5.20 pm      Closing … Thanks … What now?
                  Michel René Weber, ISS Business School

5.30 pm      End of the conference part

7.00 pm      Experience sharing dinner            


“Of course, the ISS TrendWorkshop is always a way to foresee the future. You do not take everything on offer – but I was always able to find some aspects in the TrendWorkshops that I can take home and implement. That keeps me ‘at the pulse of the time'.” – Robert Eibl, MMM Group, Regular Participant at the ISS TrendWorkshops Service

“For me, the TrendWorkshop Service focusses on the issues we need to address today in order to be fit for tomorrow.” – Hans Werner Albrecht, Rational Technical Services GmbH


  • Alfa Laval Lund AB
  • Bosch Thermotechnik
  • BuzzRank
  • CLAAS E-Systems
  • Computacenter AG &Co. oHG
  • Demag Cranes AG
  • Deutsche Post DHL
  • Dimension Data Asia Pacific
  • Dimension Data Germany AG & Co.
  • Dräger Medical Deutschland GmbH
  • ELCO GmbH
  • eparo GmbH
  • Epson
  • FC St. Pauli
  • FlyNex GmbH
  • GE Healthcare Clinical Systems
  • GEA Westfalia Separator Group
  • Hako Holding GmbH & Co. KG
  • Hako Werke GmbH
  • Hoppecke Carl Zoellner & Sohn
  • Immonet AG
  • IMPERIAL Logistics International
  • Institut für Asienkunde
  • Jungheinrich AG
  • KHS Corpoplast GmbH & Co. KG
  • Konica Minolta
  • Libracon GmbH
  • Le Meridien Hamburg
  • Linde Material Handling GmbH
  • Lufthansa Technik AG
  • Mettler Toledo AG
  • Nokia GmbH
  • Olympus Deutschland
  • Pentax Europe GmbH
  • Peter Wolters GmbH
  • Philips Medizin Systeme GmbH
  • Profectis Technischer Kundendienst GmbH
  • Prognos AG
  • ReAct GmbH
  • SAP Deutschland
  • SEW-Eurodrive GmbH & Co.
  • shapingwork GmbH
  • Siemens AG
  • SIG Corpoplast
  • Spoiled Milk
  • teknihall Elektronik GmbH
  • Terex GmbH
  • Thermo Fisher Scientific
  • TNS Infratest
  • Virtual Power Teams
  • Zangemeister und Partner Systemforschung und Innovationsberatung